At Soulshine Aesthetics, we take pride in the quality of every product we offer. If your item or packaging arrives defective or damaged, we’ll make it right.
Returns
If you receive a defective or damaged product, please notify us within 30 days of purchase by emailing hello@soulshineaesthetics.com with your order number, description of the issue, and a clear photo of the product and packaging.
Once approved, we’ll send you a prepaid return shipping label via email. Products must be returned to Soulshine Aesthetics in their original packaging to process a replacement or refund.
Eligibility
We can only process returns for items purchased directly from SoulshineAesthetics.com.
Products purchased from other authorized partners, events, or retailers must be returned through those points of sale.
For health and safety reasons, we cannot accept opened or used skincare products unless they were received in damaged or defective condition.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 5–10 business days.
If your order included a promotional bundle or free gift, that value may be deducted from the refund if the full promotion conditions are not met.
Exchanges
If you received the wrong item or wish to exchange a defective product for a replacement, please contact us at hello@soulshineaesthetics.com. We’ll gladly send your corrected product once the return is received.
Non-Returnable Items
To maintain quality and safety standards, the following items are non-returnable:
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Opened skincare or cosmetic products
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Gift cards
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Sample-size items
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Final sale or promotional products
Questions or Assistance
We’re here to help.
Email hello@soulshineaesthetics.com with any questions about your order or return.
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